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Common questions

Resetting the phone

My phone is not working as expected

If you experience problems with your phone, check these tips before you try anything else:
  • Restart your phone.
  • Remove and re-insert the battery and SIM card. Then restart your phone.
  • Update your phone. Regardless if you have the latest software, running Update Service can improve the software stability and solve problems. Updating your phone will also make sure you get an optimal performance and the latest enhancements. See Updating your phone for more information.
  • Reset your phone.

Be patient while restarting or resetting your phone. Removing the battery during reboot or reset may damage the phone permanently.

I cannot charge the phone or battery capacity is low

The charger is not properly connected or the battery connection is poor. Remove the battery and clean the connectors.

The battery is worn out and needs to be replaced. See Charging the battery.

No battery charging icon appears when I start charging the phone

It may take a few minutes before the battery icon appears on the screen.

I cannot synchronise or transfer content between my phone and the computer, when using a USB cable.

The software or the USB drivers have not been properly installed. Go to www.sonyericsson.com/support for more detailed installation instructions and troubleshooting sections.

I cannot use Internet-based services

Make sure your subscription includes data download, and that the Internet settings in your phone are correct.

See Settings for calling, messaging and the Internet for more information on how to download or change the Internet settings. You can also download settings from www.sonyericsson.com/support.